Terms & Conditions

These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover. These terms and conditions can be varied or amended subject to prior written agreement. Our terms and conditions herein and those on our website


You have the full authority of the legal owner or anyone having a legal interest in them to enter into this contract and you have made the owner fully aware of these terms and conditions prior to entering into this contract and that they have agreed to them.

1. Quotation

1.1 Our quotations only become an agreement when we have sent you a booking confirmation via text or email from info@jlmovers.com.au

1.2 Our prices do not include charges such as parking fines due to customers not providing parking, toll charges, pre-paid parking charges, meter charges, and any other charges that are due to customer negligence.

1.3 We must be informed about any extra destinations as there will be additional charges depending on the mileage and the number of destinations.

1.4 Our system gives you quotations and prices by adding up all charges for flights of stairs, and labor charges. If any information is missed out during the booking process, we will have to charge you accordingly upon arrival.

1.5 All Movers are given 2-hour window from the designated booking time to arrive due to unexpected road traffics, accidents, and other unforeseen circumstances. 

2. Your Responsibilities

2.1 Customers must reserve the closest parking area to the pickup address, whether it is done through the council or done privately, and must have this organized before the arrival of our employees.

2.2 House Movers customers are liable for all parking tickets or parking charges for the vehicle that is assigned to their booking during the move.

2.3 Children must be kept away during the move due to safety reasons.

2.4 You must ensure that all your items can fit into the destination premises as we are not obligated to move items through balconies or windows.

2.5 You must be ready to start when the driver arrives as all booking times begin when the driver arrives at the pickup location.

2.6 It is the customer’s responsibility to have proof of value of any items they wish to claim for, such as: receipts, invoices and repair estimates. This will be requested before any claims can be processed.

2.7 It is the customer’s responsibility to check their property for any damages during the move before the driver has left the job, otherwise we cannot be held responsible for the damages and cannot accept your claim as it is no longer in our hands.

2.8 It is the customer’s responsibility to make sure all items in the truck are offloaded, as items claimed to be lost after the truck has left the job will not be our responsibility. House movers will not accept liability for lost items as we cannot claim on the insurance if it is not reported during the job.

2.9 All fridges and freezers must be defrosted before the job begins due to safety reasons.

3. Ownership of Goods

3.1 Customers must have ownership to all items we are asked to move for them.

3.2 If you are trying to move items that do not belong to you without consent from the owner, then your booking may be cancelled and you will be held liable for the total cost of the booking.

3.3 The removal items to be moved and transported are your own property, or the removal items are your property free of any legal charges.

4. Bookings

 4.1 Bookings can be cancelled if the booking details are incorrect, in which case, you will be contacted and notified.

4.2 Bookings requested for the same day are not guaranteed and may be cancelled if it cannot be covered by us.

4.3 If we are fully booked and you have made booking, we may need to contact you to re-arrange it. If this is not convenient for you as a customer, then you have the right to cancel the job.

5. Call Recording

5.1 All our calls are recorded for training and quality purposes.

6. Cancellations

6.1 All bookings made within 24 hours of the booked time cannot be cancelled and will incur a cancellation fee of hourly rate.

6.2 If jobs get cancelled due to the customer not been able to find parking, we will charge the price of 2 hour of the service you have chosen as a cancellation fee.

6.3 House Movers has the right to cancel and/or change any booking due to: unsecured jobs (no deposits paid), customers that do not treat our drivers with respect and bookings with incorrect information.

6.4  All deposits made for a booking or reservation will not be refunded if the job is cancelled.

7. Insurance

7.1 Public Liability insurance in place to cover damages to property during the services carried out in the booking.

7.2 Goods in Transit insurance in place to cover damages to items in the Truck.

7.3 We will repair any damages caused during the relocation process up to a maximum amount of $1,000. This means that any damages caused by Our removalists to your goods will be repaired up to a maximum of $1,000 per relocation.

7.4 JL Movers Moving Jobs comes equipped with Public liability & Transit insurance. But it is your responsibility to arrange adequate insurance to cover the goods submitted for removal transit and/or your premises against any Accidental physical loss or damage or the deliberate act of a third party. If You require comprehensive insurance cover for your move, please contact CARTS Removals Insurance on 1300 880 253 or get an instant online quote https://www.removalsinsurance.com.au/html/. You may, of course, arrange insurance with an insurer of Your choice.

7.5 Our insurance policies are in place for your confidence in our services. Any claims made on these are subject to a charge of $1000 excess per claim. This will be deducted from you.

7.6 Please note that our insurances do not cover owner-packed goods, any items that are not packed by our employees will not be covered by the insurance.

7.7 Any damaged items must be reported within 24 hours of the delivery of the items. Any claims to damages made after this period means that we cannot guarantee your claim. 7.8House movers will not take responsibility for damages reported after the period of 24 hours.

7.9 Any customers that wish to process a claim under our insurance must allow up to 28 days for the claim to be submitted by us to the insurance company. Once we have submitted your claim, the insurance company will be in touch. This process does not have a time limit as different cases can vary from one to another.

8. Property damages must be reported to us whilst our movers are at the property, as our movers need to take pictures and examine the damages. Claims of property damage will not be accepted once our movers are no longer at the property and we therefore cannot be held responsible.

8. Negligence

We will only be liable for loss or damage resulting from our negligence, and in any event that liability will be limited to $1,000 in respect of all Goods moved or stored under this contract (whichever is the lesser.

9. Claims

9.1 Customers that wish to make claims on the insurances must have written confirmation with any pictures and evidence that can support the claim.

9.2 All claims made by customers are subject to $1000 per claim and must be paid before the process can begin.

9.3 The claim application that we send out must be filled with the accurate details and returned back to us within 5 working days.

10. Damages

10.1 All damages to items need to be reported within 24 hours of the completion time.

10.2 All property damages need to be reported while our movers are on the job.

10.3 Australian Consumer Law. Except where the Moving Jobs are required by you for the purposes of a business, trade, profession or occupation in which you are engaged, this contract will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian

10.4 Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Moving Jobs will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

11. Jobs that we do not accept

11.1 We do not accept any jobs that requires us to take items through windows and/or balconies.

11.2 Heavy items such as grand pianos and pool tables, commercial fridges are required to be on the ground floor for removal, otherwise the job may due cancelled.

12. Customers Responsibilities

12.1 Customers are liable for any charges that the drivers get during the booking time if parking is not reserved for them beforehand.

12.2 Customers must reserve parking permits from their council if needed.

12.3 All pay and display charges must be paid by the customer if parking spaces are not reserved for our movers.

13. Customer Complaints

13.1 Customer complaints must all be put into formal writing and sent to us via email to be processed.

14. Our rights to dispose of customers goods

14.1 Any items that are left with the drivers and trucks must be collected within 7 days.

14.2 Customers that have valid reasons for not collecting items can contact and inform us so that we can try to arrange full storage for them.

14.3 Movers need to be acknowledged as they will only wait 20 minutes after arrival, if the customer is not answering the phone and/or there is no response, the job will be left and full payment will be required for the booking.

14.4 Customers are responsible to ensure all items have been removed from the property, arranging another trip back to the property will result in additional charges.

The following is excluded from the guarantee: pot plants, marble, stone and concrete items, furniture items made from particle board, pianos, glass items and boxed contents that have not been packed by JL Movers, electronic items where-

14.5 There has been no external damage caused by JL Movers and any item where the action of lifting or moving that item will most likely cause damage.

14.6 Any damages must be reported to the office before sign-off of your move.

14.7 You must sign off and pay the full amount due for your move before the JL Movers removals team leaves your premises.

15. Payments

JL Movers accept all major credit cards (3 %surcharge applicable), Bank Transfer and Company Bank Cheques, all cheques made payable to: JL MOVERS PTY. LTD. We do accept Cash as well. Job payment must be made at the completion of the Removals Job; however, we reserve the right to ask for initial deposit to confirm your booking. You must you have enough payment to pay the driver at the completion of the Moving job. JL Movers reserve the right to charge the payment from your credit card in between the job/completion of the job. You may not withhold any part of the Moving Job Price. In such a situation, the payment requested will also have an estimate of time to unload the goods. If payment is not made in full in this situation, the unloading of goods will not start until such time the full payment is made. If any dispute arises on the payment amount and cannot be resolved at that time, We JL Movers reserve the right to refuse to unload the goods until the time full payment is made. We JL Movers reserve the right to charge the payment through your nominated credit card on completion of the job or any time during the job.

16. Third Party Payment

In case third party is paying for Removal’s job. If You confirm Us or instruct Us that Our charges are to be paid by a party, and if that party does not pay the charges within 7 days of the date set for payment or, if not date is set for payment, within 7 days of the date of invoice, You agree to thereupon pay the charges.

17. Indemnity

17.1. You agree to indemnify JL Movers pty ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or

(c) any breach of the Terms. of you

18. Dispute Resolution

18.1. If a dispute arises out of or relates to the Terms, either party may wish to follow the dispute resolution process set out in this Clause 14 before commencing any Tribunal or Court proceedings in relation to the dispute.

18.2. Notice: A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

18.3. Resolution: On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties‘) may:

(a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(b) If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties may either agree upon selection of a mediator or request that an appropriate mediator be appointed;

(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

(d) The mediation will be held in State of Australia to which you reside.

18.4. Any cause of action or claim you may have with respect to a Product must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. JL Movers pty ltd’s failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the Parties nor trade practice shall act to modify any provision of these Terms. JL Movers pty ltd may assign its rights and duties under these Terms to any party at any time without notice to you. Any rights not expressly granted herein are reserved.

18.5. Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

19. Venue and Jurisdiction

The Purchase Moving Jobs offered by JL Movers Pty Ltd or its authorised representatives are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts within the State of Australia to which you reside.

20. Governing Law

The Terms are governed by the laws of the State of Australia to which you reside. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereunder shall be governed, interpreted and construed by, under and pursuant to the laws of the State of Australia to which you reside without reference to conflict of law principles, notwithstanding mandatory rules. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

21. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.

JL Movers Pty Ltd and its authorised representatives reserves the right to suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Moving Jobs without notice if you breach any provision of the Terms or any applicable law

22. Payment & Arriving time 

22.1 Bookings all need to be charged 20% deposit if the total booking amount exceeds $500.

22.2 Prices can change depending on extra information or labor needed on the job.

22.3 All jobs booked for a certain number of hours will have to pay for the minimum 2 hours even if the job finishes earlier.

22.4 All our booking have an estimated time for arrival. Please allow up to 2 hour from your booking time for the arrival of the truck in case of traffic, road works or any other factor that may delay the drivers.

22.5 All non-account customers must pay the full balance at the drop-off destination before unloading the items.

22.6 We take a Call Out as a deposit per booking depending on the scale of the job. This deposit is non-refundable.

27.7 If for any unforeseen circumstance we cannot attend your job on the time of booking, then we have the right to reschedule the job for the same day at an available slot. If this is inconvenient for the customer the we can discuss to book it in for another date and time.

22.8 Please note that as a company we do require full payment for the job before unloading at the destination. This applies to all customers as we will estimate the time of completion. Any additional time after that can be paid at the end of the job.

23. Non-payment

23.1 All payments that are still outstanding after 7 days will result in a $50 late payment charge fee per day.

23.2 Customers that refuse to pay for the service may result in their items being held in the truck until payment is made, due to be charged additionally for re-delivery. Price may vary depending on your booking.

23.3 Non paid jobs will result in your items not been offloaded and will be sent to our storage for a period of 2 weeks for you to clear the balance plus storage fee (Depending on volume of items, price may vary) If payment is still not made after the two weeks, we will have no choice but to dispose of all items. 

24. Payment Terms

24.1 Default Charges. If amounts are outstanding from You to Us for more than 15 days, We will be entitled to charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on daily rests.

25. Lien

“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We JL Movers shall have a right to withhold and ultimately dispose of some or all of the goods if you fail to pay the charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods, you will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and applying our right of lien. These terms and conditions shall continue to apply.

26. Toll Roads

There will be an extra charge when passing through any Tollway and you will be charged for the same unless otherwise stated in writing.

27. Behaviour

Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of verbal or any other abuse from you or your authorised representative, you will still be liable to pay in full.

28. Electronic signature

Any electronic signature will be deemed an original and enforceable signature.


Please read these Terms and Conditions carefully before using the https://jlmovers.com.au/ website to browse, order a Moving Job and/or make a purchase. We recommend you arrange insurance to cover your goods or premises. This insurance will be separate from this contract and subject to the terms and conditions of the policy.

Other Terms and Conditions relating specifically to Privacy can also be found on this website. You must agree to abide by this policy as part of your overall Terms and Conditions acceptance.

30. About the Website

30.1 Welcome to https://jlmovers.com.au/ (the ‘Website‘). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale on the Website (the ‘Products‘), as well as receive a quote for and/or book in removal Moving Jobs (the ‘Moving Jobs‘). The Website provides a Moving Job by granting you access to the content on the Website (the ‘Purchase Moving Jobs‘).

30.2 The Website is operated by JL MOVERS PTY LTD (ACN 646756738). Access to and use of the Website, or any of its associated Products or Moving Jobs, is provided by JL Movers Pty Ltd or its authorized representatives. Please read these Terms and Conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease viewing, browsing and using the Website, or any of its Moving Jobs, immediately.

30.3 JL Movers Pty Ltd or its authorized representatives reserves the right to review and change any of the Terms by updating this page at its sole discretion. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

31. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by JL Movers Pty Ltd in the user interface.

32. Termination of Contract

The Terms will continue to apply until terminated by either you or by JL Movers Pty Ltd or its authorised representatives as set out below.

33. Contacting Us

If you have any questions about these Terms and Conditions of Use please contact us at info@jlmovers.com.au.